Terms & Conditions

1. Who we are

Home Handover Ltd (“Home Handover”, “we”, “us”) operates the platform at homehandover.co.uk. We provide a subscription-based service that enables estate agents and agencies to create digital property handover guides for their clients.

2. Who these terms apply to

These terms form a contract between Home Handover Ltd and the estate agent or agency signing up to use the platform (“you”, “the agency”). The agency is the contracting party and is responsible for use of the platform by its employees and for the properties created under its account.

Vendors (sellers) and buyers who access the platform via a link shared by your agency are end users of the service delivered on your behalf. A short summary of their rights and how their data is handled is included in section 5 and our Privacy Policy.

Acceptance: By ticking the checkbox at signup (“I agree to the Terms & Conditions and Privacy Policy”), the person signing up on behalf of the agency confirms they have authority to bind the agency to these terms. This constitutes a legally binding click-wrap agreement.

3. The service

Home Handover enables:

• Agents to create property handovers and invite vendors and buyers by email.
• Vendors to record video, audio, photos, and written notes across up to 14 guided categories covering their property.
• Buyers to view the completed handover guide via a secure, unique link. No account required.

We reserve the right to modify, suspend, or discontinue the service at any time with reasonable notice. We will not make material changes to the service without notifying agencies by email.

4. Subscription and billing

Home Handover is a monthly subscription billed on a usage basis. Usage is measured by the number of properties created within a given calendar month under your agency account.

Invoices are issued at the end of each calendar month based on actual usage that month. For example, activity in March is invoiced on or around 1 April. Payment is due within 28 days of the invoice date, by bank transfer to the details shown on the invoice.

There is no automated payment processing or card-on-file at this stage. If you have not received an invoice by the 5th of the month, please contact hello@homehandover.co.uk.

Months in which no properties are created will not be invoiced.

5. Free trial

New agencies receive one full calendar month free of charge from the date of signup. No invoice will be issued for this period. At the end of the free trial, standard billing begins automatically based on usage in the following month.

If you cancel your account during the free trial, no invoice will be issued and no payment will be owed.

6. Cancellation

You may cancel your agency account at any time by contacting hello@homehandover.co.uk. There is no fixed contract term, no minimum commitment, and no cancellation fee.

Upon cancellation:

• New activity stops immediately. You will no longer be able to create new properties or send new vendor invitations.
• Existing buyer access is unaffected. Buyers who have already received their handover link will continue to have access for the remainder of the 24-month retention window (see section 8). We will not revoke access that has already been delivered to a real person.
• Any outstanding invoice for the final month of activity remains payable within the original 28-day payment terms.

If your account has been cancelled and has had no active properties for 90 or more days, we may permanently delete the agency account and all associated agent records.

7. Content ownership

Video, audio, photographs, and written notes recorded or uploaded via the platform (“handover content”) belong to the agency and/or their client (the vendor). Home Handover Ltd does not claim ownership of any handover content.

By using the platform, you grant Home Handover Ltd a limited, non-exclusive licence to store, process, and display handover content solely for the purpose of providing the service to the relevant parties (the vendor, the agent, and the buyer). This licence ends when the content is deleted in accordance with section 8.

You must not upload content that is unlawful, defamatory, misleading, or that infringes the intellectual property rights of any third party.

8. Data retention

Handover content (videos, photos, audio, notes) and property records are retained for 24 months from the date the buyer was notified that their handover was ready. This applies regardless of whether the agency remains a paying customer. The retention clock is per-property, not per-account.

We will send an email notification to the agency 30 days before any property record is scheduled for deletion. After deletion, the content cannot be recovered.

You may request early deletion of a specific property's data at any time by contacting us. Please refer to our Privacy Policy for full details of how personal data is handled.

9. User access and security

Estate agents and vendors access the platform via passwordless magic links sent to their email address. You are responsible for the security of your email account. Buyers receive a unique, unguessable access link and do not require an account.

Do not share access links with anyone not authorised to view the relevant property information.

10. Acceptable use

You agree not to:

• Use the service for any unlawful or fraudulent purpose.
• Attempt to gain unauthorised access to any part of the platform or another user's data.
• Upload malicious code, viruses, or any software designed to disrupt the service.
• Use the platform in a way that could damage the reputation of Home Handover Ltd.

11. Limitation of liability

Home Handover is provided “as is”. To the fullest extent permitted by law, Home Handover Ltd shall not be liable for any indirect, incidental, or consequential damages arising from your use of the service, including but not limited to loss of data, loss of profits, or property-related disputes between agents, vendors, and buyers.

We do not verify the accuracy of any content uploaded by vendors. Buyers should satisfy themselves as to the accuracy of any information provided.

Our total liability to you in connection with these terms shall not exceed the total fees paid by you to us in the three months preceding the event giving rise to the claim.

12. Intellectual property

The Home Handover name, logo, and platform design are the intellectual property of Home Handover Ltd. You may not reproduce or use them without our prior written consent.

13. Changes to these terms

We may update these terms from time to time. We will notify agencies by email of any material changes at least 14 days before they take effect. Continued use of the service after that date constitutes acceptance of the updated terms.

14. Governing law

These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Contact

For any questions about these terms, please contact us at hello@homehandover.co.uk.