“How does the boiler work?”
Home Handover gives every property you sell a complete digital guide — created by the vendors, reviewed by you, delivered to buyers at completion.
Buyer view
14
guided sections
~20 min
for vendors to record
zero
downloads for buyers
£50
vendor thank-you incentive
“The knowledge that makes a house liveable walks out the door with the vendors. Every time.”
Three weeks after completion, they're calling you about the boiler, the alarm code, the bins. None of it was documented. None of it needed to be this way.
They know their home better than anyone. But without the right questions, that knowledge stays in their heads — and walks out the door at completion.
A smooth handover isn't just good for buyers. It's the last impression your service leaves. Make it a good one.
Why agents use it
Most agents hand over a set of keys. You hand over a complete guide to the property. It's a tangible, memorable difference — one that's easy to explain and hard to match.
Completion day is stressful. A buyer who already has their heating guide, alarm code, and bin collection day starts their new life feeling looked after — and they remember who made that happen.
Post-completion queries about boilers, broadband, and appliances fall to zero. The vendor already answered them. Your team gets that time back.
Enter the address, the vendor's email, and the buyer's email. We immediately send the vendor their invite — a magic link that takes them straight to their handover.
Guided by 14 sections, they walk through their home on their phone — video, voice notes, photos, written notes. About 20 minutes. A £50 incentive helps.
When the vendor submits, you see exactly what your buyer will see. Approve it to send, or ask for more with an optional note — the vendor gets a new link to add to.
A private, unguessable link — no app to download, no account to create. The buyer can open it on moving day or weeks later. Theirs to keep indefinitely.
From agents who've used it
“It's become part of our completion process. Vendors appreciate the structure. Buyers actually say thank you. I haven't had a post-completion call about a boiler in months.”
Sarah L.
Senior Negotiator, Bristol
“The review step is what sold it for me. We control what goes out. We've sent back two with notes and both vendors improved them without any fuss.”
Mark T.
Branch Manager, Bath
“Three clients have specifically mentioned the handover in their Google reviews. It costs us nothing but an hour of setup, and the goodwill is enormous.”
Emma R.
Director, London
Heating, water, gas, electricity, the kitchen appliances, security, Wi‑Fi, the garden, bins, maintenance, useful contacts, appliance manuals — and a warm welcome message to start.
14 guided sections. A prompt tells vendors what to cover in each. They record as much or as little as they like — you review before it goes out.